Engie (formerly GDF-Suez) has announced to unions a reorganization of its call centers in France with 450 job cuts at the key, told AFP Tuesday the union Force Ouvrière, the majority in this sector.
The historic gas supplier, merged in 2009 with Suez, is preparing for the end of the regulated tariffs that the Pact Act has scheduled for 2023.
The regulated tariffs, which concern 4.1 million households, are destined to disappear in 4 years in the name of competition.
With this in mind, the call centers of the regulated tariff division of Toulouse (Haute-Garonne), Villeurbanne (Rhône) and Bagneux (Hauts-de-Seine) as well as two support sites (HR, finance, etc.) Paris-Montparnasse and Lyon should close, with 450 jobs involved, explains Gildas Gouvazé, FO representative.
“It should be remembered that in 2009, GDF-Suez had no less than 32 call centers in France, more than 90% were outsourced or relocated to Morocco, Tunisia, Madagascar, etc.” He recalls.
Engie now has only 9 call centers in France, including two for the General Public branch which offers market offers and seven for the regulated tariff division. Four of these will switch in the General Public sector, explains Mr. Gouvazé (Quimper, La Baule, Annecy and Montpellier) while the three centers of Toulouse, Villeurbanne and Bagneux are promised to close.
The company announces accompanying measures (mobility or reclassification) for the 450 positions concerned, but “we are just emerging from a restructuring plan of 650 posts dating from 2016 and it is hard to see how it will be done”, s “he worried.
“It's a social disaster, dictated by meaningless financial logics in a structure that earns a lot of money, alternatives are possible,” he says.
The union is “strongly” against the announcements but is open to negotiations.